At leatherjacketus.com, we want you to be completely satisfied with your purchase. If you’re not happy with your leather jacket for any reason, we offer a 30-day return policy to make returns and exchanges easy. Please read our policy below for more details.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
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Timeframe: Returns must be initiated within 30 days of the purchase date.
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Condition: The item must be unused, unworn, and in the same condition you received it. This includes all original tags, packaging, and accessories.
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Proof of Purchase: You must provide proof of purchase, such as an order number or receipt, to complete your return.
2. How to Return an Item
If you would like to return your item, please follow these steps:
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Contact Us: Reach out to our customer service team at
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Email: info@leatherjacketus.com
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Phone: +1-9296538285
to initiate the return process. Please provide your order number and the reason for your return.
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Return Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
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Ship the Item: Pack your item securely and ship it back to us using a trackable shipping service. You are responsible for the return shipping costs.
3. Refunds
Once we receive your returned item and confirm that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note:
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Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
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Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, defective product).
4. Exchanges
If you’d like to exchange your item for a different size, color, or style, please contact our customer service team within the 30-day return window. We will guide you through the exchange process and assist you in finding the right item.
5. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
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Items marked as “Final Sale”
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Items that have been worn, damaged, or altered after purchase
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Custom-made or personalized items
6. Defective or Damaged Items
If your item arrives defective or damaged, please contact us immediately at
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Email: info@leatherjacketus.com
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Phone: +1-9296538285
We will arrange for a return, replacement, or refund based on your preference.
7. Cancellations
If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled, but you can still return the item within 30 days of receipt.
8. International Returns
For international orders, customers are responsible for return shipping costs. Please ensure that you are familiar with any customs or import regulations that may apply to returns from your country.
9. Contact Us
If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact our customer service team:
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Email: info@leatherjacketus.com
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Phone: +1-9296538285